Terms of Service - Reef Treats

Reef Treats Terms of Service

Last updated: 10/10/2025

Overview

This website is operated by Reef Treats Pty Ltd ABN: 69691856818

(“Reef Treats”, “we”, “us”, “our”). We provide the site, information, tools, and services to you (the “Service”) conditional upon your acceptance of all terms, conditions, policies, and notices set out here.

By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including, without limitation, browsers, customers, merchants, and contributors of content.

We may update these Terms from time to time by posting a new version on this page. Your continued use of the site after changes constitutes acceptance.

Store platform: Our store is hosted by wordpress., which provides the e-commerce platform enabling us to sell our products and services to you.

1. Online Store Terms

You confirm you are at least the age 18 in your state/territory of residence, or you have given consent for any minor dependents to use this site.
You must not use our products for any unlawful or unauthorised purpose nor violate any laws in your jurisdiction.
You must not transmit any worms/viruses or any code of a destructive nature.
A breach of these Terms may result in immediate termination of your access to the Service.

2. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason.
You understand your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. Payment information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission

3. Information Accuracy

Information on this site is provided for general reference. We are not responsible if information on the site is not accurate, complete, or current. We may modify site content at any time with no obligation to update any information.

4. Modifications to the Service & Prices

Product prices may change without notice.
We may modify or discontinue the Service (or any part of it) without notice.
We are not liable for any modification, price change, suspension, or discontinuance.

5. Products, Subscriptions & Availability

Some products/services may be available exclusively online and may have limited quantities. Returns are governed by our Returns & Refunds Policy.
We make every effort to display product colours and images accurately; we cannot guarantee your device’s display.
We may limit sales to any person, household, region, or jurisdiction and limit quantities per order.
All product descriptions and pricing are subject to change at any time, at our sole discretion.

Pet Health Notice: Our treats are intended as complementary pet food only. Always supervise your dog when chewing, provide fresh water, and select suitable treat sizes/types for your pet. If your pet has allergies or medical conditions, consult your vet before use.

6. Subscription Terms (Recurring Billing)

By purchasing a subscription, you authorise recurring charges to your payment method at the stated interval until you cancel.
You can manage, pause, skip, or cancel your subscription at any time via your account portal or by contacting us before your next renewal is processed.
Changes made after a renewal is processed may apply to the following cycle.
Promotional benefits tied to subscriptions (e.g., bonus entries, discounts, or gifts) are subject to the specific promo terms in effect at the time and may change or end.

7. Promotions, Competitions & Bonus Entries

From time to time we may run promotions or competitions. Each promo has its own terms (eligibility, entry period, method of entry, prize details, and how winners are selected/notified).
Where promotions involve accumulating or bonus entries, entries will be credited per the promo terms. Promotions are void where prohibited and may be changed or withdrawn at our discretion.
If required by law, we will publish additional conditions or permits for specific promotions.

8. Order Acceptance, Billing & Account Information

We may refuse any order or limit/cancel quantities per person, per household, or per order (including orders under the same account, card, and/or shipping address).
If we change or cancel an order, we may attempt to notify you via the email/phone/billing address provided.
You agree to provide current, complete, and accurate purchase and account information and to promptly update details (email, card numbers/expiry, addresses) so we can complete transactions and contact you as needed.

For more detail, see our Shipping Policy and Returns & Refunds Policy.

9. Optional Tools & Third-Party Services

We may provide access to third-party tools and services “as is” and “as available,” without warranties or endorsement.
Your use of any third-party tools/services is at your own risk and subject to those providers’ terms.
Future new features/services on the site will also be subject to these Terms.

10. Third-Party Links

Third-party links may direct you to sites not affiliated with us. We are not responsible for examining/evaluating the content or accuracy and assume no liability for third-party materials, products, or services.
Review third-party policies carefully before engaging in any transaction. Complaints regarding third-party products should be directed to the third party.

11. User Content: Comments, Reviews & Submissions

If you send ideas, suggestions, proposals, plans, reviews, images, or other materials (“Comments”), you grant us a non-exclusive, royalty-free, worldwide, perpetual license to edit, copy, publish, translate, distribute, and otherwise use such Comments in any media.
We may (but are not obliged to) monitor, edit, or remove content at our discretion.
You warrant your Comments do not violate any third-party rights and do not include unlawful, abusive, defamatory, or obscene material or malware. You are solely responsible for your Comments.

12. Personal Information & Privacy

Your submission of personal information is governed by our Privacy Policy (see: Privacy Policy link on our site).

13. Errors, Inaccuracies & Omissions

Occasionally there may be information containing typographical errors or inaccuracies (e.g., descriptions, pricing, promotions, shipping charges, transit times, availability). We reserve the right to correct and to change/update information or cancel orders if any information is inaccurate at any time without prior notice (including after you submit your order).

14. Prohibited Uses

In addition to other prohibitions in these Terms, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit unlawful acts; (c) to violate any laws/regulations; (d) to infringe intellectual property rights; (e) to harass/abuse/defame or discriminate; (f) to submit false/misleading information; (g) to upload viruses or malicious code; (h) to collect/track personal information; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for obscene/immoral purposes; or (k) to interfere with security features. We may terminate your use for any prohibited use.

15. Disclaimer of Warranties; Limitation of Liability

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that results will be accurate or reliable.
The Service and all products are provided “as is” and “as available”, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement, except where such warranties cannot be excluded under Australian law.
To the maximum extent permitted by law, Reef Treats and its officers, employees, agents, contractors, suppliers, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, savings, data, or replacement costs arising from your use of the Service or products.

Australian Consumer Law (ACL): Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies under the Competition and Consumer Act 2010 (Cth) and the ACL that cannot be excluded by law. Where permitted, our liability is limited (at our option) to replacement, repair, resupply, or refund.

16. Indemnification

You agree to indemnify, defend, and hold harmless Reef Treats Pty Ltd and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand (including reasonable legal fees) arising out of your breach of these Terms or your violation of any law or the rights of a third party.

17. Severability

If any provision of these Terms is unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be deemed severed—without affecting the validity of remaining provisions.

18. Termination

These Terms are effective unless terminated by you or us. You may terminate at any time by ceasing use of the site and notifying us. If, in our judgment, you fail (or we suspect you have failed) to comply with any term, we may terminate your access without notice and you remain liable for all amounts due up to the termination date.

19. Entire Agreement

These Terms, together with policies posted on the site (including our Privacy Policy, Shipping Policy, and Returns & Refunds Policy), constitute the entire agreement between you and us and supersede any prior agreements.

20. Governing Law

These Terms and any separate agreements whereby we provide Services are governed by the laws of New South Wales, Australia, and applicable state/territory laws. You submit to the non-exclusive jurisdiction of the courts of that state/territory and the Commonwealth of Australia.

21. Changes to Terms

You can review the most current version of the Terms at any time on this page. We may, at our sole discretion, update or replace any part of these Terms by posting updates to our website.

22. Contact

Questions about these Terms: tyro@reeftreats.com.au